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| Steve Jobs on iPhone 4 antenna hardware issue |
and to those who already bought a case will get a refund.
"We're not perfect, phones aren't perfect either" Jobs said. "We want to make all our users happy."
According to Jobs, Apple made a limited number of cases to offer them free. It is a hard rubber bands that surround only the edges of the phone. Cases will be available to Apple store until September 30th.
Jobs said the iPhone 4 had received the highest customer satisfaction, and he maintained that, despite the signal issue, the phone remains "our best product ever". The iPhone 4 sets sales records after its release on June 24th.
But since Apple release the iPhone 4, reports of antenna flaw began to arise. The complaints became critical, when Consumer Reports confirmed the hardware flaw and it could not recommend the phone.
It is found that when users covers the lower-left corner, it weakened receptions, and dropped calls.
While Jobs acknowledged the reception problem, and he said only a small percentage of users have been affected.
According to ConsumerReport.org,
Consumer Reports believes Apple's offer of free cases is a good first step. However, Apple has indicated that this is not a long-term solution, it has guaranteed the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models.
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